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Dave and Busters Headquarters HQ Office Contact Details
Dave and Busters mailing / postal and corporate office address, Dave and Busters toll free number, customer care service helpline number, corporate headquarters HQ office address of Dave and Busters, customer support number and email id is given with official web page links, social profiles, ratings and reviews.
Dave and Busters Customer Service Phone Number:
- Customer Service Number: 1-888-300-1515
Above maintained number is not toll free helpline number of Dave and Busters. So, the users will be charged with normal calling rates. The telephonic customer support number of Dave and Busters is available during the working hours.
Dave and Busters Customer Service Email ID: Click here
This is the customer support email id of Dave and Busters. Dave and Busters email support is available 24 x 7 and you can expect their reply within 24 hours.
Dave and Busters Headquarters HQ Office Address and Contact Numbers:
This is the physical, postal, payment and mailing office address of Dave and Busters is listed below. Customers can contact to the company for any query to this address of Dave and Busters.
Dave and Busters Corporate Office Address: 2481 Manana Dr, Dallas, TX 75220, United States
Dave and Busters Corporate Office Phone Number: 1-214-357-9588
Dave and Busters Corporate Office Fax Number: 1-214-350-0941
Dave and Busters Corporate Office Email ID: Click here
Dave and Busters Official Website: daveandbusters.com
Dave and Busters Social Profiles:
Dave and Busters Online Help and Support Links:
I am contacting you regarding our local Orland Park IL D&B not affording me the 20% military discount on a recent visit with my wife and grandchildren.
Upon arrival I showed our server my military ID and she said that the discount would be taken when we were done with our meal. We ate and reloaded our power cards, then the bill came and it showed no 20% discount. I asked the server why and she then said that the discount does not apply on Wednesday. I questioned that as the sign said 20% discount all day – every day.
Needless to say we were very disappointed. I would like to know why there is the discrepancy between what the sign says and the practice at the Orland Park D&B is not the same. There was no readable exception noted on the sign.
I called the corporate office and left my return contact information but no one has returned my call. I find this puzzling and disappointing. Please contact me at my email address, as an explanation of this would be greatly appreciated.
On August 26, 2017, I visited your establishment located on I-Drive in Orlando. I and some friends decided the best way to enjoy fight night was with good food and a little friendly competition. We’ve visited this location along with countless others over the past few years and have always enjoyed ourselves; however, this night was very different and disappointed cannot even begin to describe how I felt at the end of the night.
When my friends and I arrived, there was a long line to get in which was understandable as it was fight night. We waited in line and had no problem. The front door employee who was taking money was friendly and welcoming. We proceed to the hostess and add our name to the waitlist for a table of seven. Again, she was pleasant and informative and explained because of the large crowd the wait would be approximately two hours, which for the record wound up being only an hour. (pleasant surprise)
This is where the night went to “hell in a handbasket”. We proceeded to the line to purchase our play card. After being in line for about 10 minutes, Ross (an employee), moved the back of the line to the outside of the stanchion and informed that there was supposed to be two lines. The ladies behind the desk then began pulling people from that side while those of us who had been standing there, just stood there. It should be noted, there was no sign to indicate that there were two lines, no employee was there to indicate there were to be two lines and the young ladies who were working the counter never mentioned so. I took photos of the set up to ensure that what I perceived, any person with common sense would have done in the same situation.
We were eventually serviced, and afterwards I went to Ross and stated that as a customer, it felt wrong that the people who had just walked in were moved and serviced ahead of those of us who had been waiting. Ross responded with “well it’s just common sense that there are two lines”. After I recovered from the shock of being insulted by the insinuation that I did not possess common sense, I asked him if my understanding of what he was implying was correct. Again, Ross responded with “It is just common sense. That’s why there is a divider there. It’s not my fault if you didn’t see it. We’ve been doing it this way all day.” At this point, I am livid and in disbelief. I could not comprehend that Ross was in fact the representation of the Dave and Busters brand which I had come to know, embrace and love as being a family friendly, fun, safe and pleasant place to relax, hang out and enjoy my family and friends. I again regrouped and I asked Ross if he was management. His response, “of course I’m not management”. I asked Ross if he would then get a manager for me. Ross then informed me that “no, he would not get a manager” and if I wanted one then I “should go find one myself”.
At this point, I am furious and ready to leave but because we had friends visiting from out of town, I chose to suck it up and take one for the team. My friends Anthony and Tina who were present went to find a manager, while I spoke to one of the ladies at the ticket desk. After a few minutes, Marco (a manager), approached. I explained what had just taken place and I will admit Marco was very apologetic. He offered to provide me with extra tickets, which for the record, was not the issue. I didn’t want anything free, I wanted to feel as though my business was appreciated. I wanted to feel as though I was not mistaken about what I believed the brand of Dave and Buster’s represented. I wanted to know that even if it was a busy night and Ross was over worked, stressed or just having a bad day that no other person would be in the receiving end of such offensive, belittling and inappropriate communication.
I explained to Marco that he had done nothing to me personally and although I appreciated his apology, I believed the apology should come from the one who had caused the offense. Marco called Ross over and asked him his account of what had happened. To my surprise, even in the presence of his supervisor, Ross’ demeanor did not change and again I was told that if I had common sense, I would have known there were two lines. At this point, I’m no longer trying to conceal my anger, aggravation and disappointment. Ross then points out that because I am using my hands to speak that I am disrespecting him and therefore his continued demeaning and insulting behavior and conversation is acceptable and warranted. Ross also took this time to inform me that it is not his “prerogative” to be concerned with who gets served when, and that the fairness of dividing the line is not his job. To my amazement, Marco is standing there listening to the exchange and says nothing.
At this point my night is ruined, I am in total shock and disbelief. I informed Marco that the conversation at this point was no longer necessary as Ross obviously had no respect for me as a patron because he had no respect for him as a manager. Marco eventually tells me he has to go to the office and sends Ross on his way. I work daily as a Hearing Officer, dealing with people who I sometimes must rule against or deny. In my 8 years of doing so, I have never been disrespectful. I have never raised my voice, insinuated that my customers were less than or beneath me, lacked education or common sense and I have never disrespected those over me, even if I didn’t share their same sentiments or opinions, especially in the presence of others.
After the exchange, I remained to be with my friends, but it was not the same. A damper permeated the night and Ross and his disrespectful, demeaning, insulting and offensive behavior was the topic of conversation throughout the night. If this is the type of people chosen to be the representation and face of the Dave and Buster’s Brand, then maybe it is time for myself, my family and my friends to research other family friendly places to spend our time.
A once loyal but now disappointed customer,
WHEN ARE YOU COME TO KILLEEN TX. FT. HOOD